Scott Stratten August 27, 2020 Public Relations, Ethics, Customer Experience, Human Resources We Got a Company Fined $1,250,000: For Whom the Bell Mobility Tolls Scott Stratten August 27, 2020 Public Relations, Ethics, Customer Experience, Human Resources We’re still waiting to be charged 1.25 million extra on our bill.
Scott Stratten August 27, 2020 Ethics, Customer Experience, Human Resources, Marketing, Public Relations, Sales, Social Media This Bar Thinks Domestic Violence Is Funny Scott Stratten August 27, 2020 Ethics, Customer Experience, Human Resources, Marketing, Public Relations, Sales, Social Media There is such a thing as bad press.
Your Name August 27, 2020 Ethics, Customer Experience, Human Resources, Marketing, Public Relations, Sales, Social Media Ethics and Newsjacking. Your Name August 27, 2020 Ethics, Customer Experience, Human Resources, Marketing, Public Relations, Sales, Social Media Stop.
Your Name August 27, 2020 Ethics, Customer Experience, Human Resources, Leadership, Marketing, Public Relations, Social Media Why Tweets About Obese Doctors Are Never Your Own Your Name August 27, 2020 Ethics, Customer Experience, Human Resources, Leadership, Marketing, Public Relations, Social Media Your employees are a reflection of your company.
Your Name August 27, 2020 Customer Experience, Human Resources, Public Relations, Social Media How Delta’s Tweet Saved The Brand Day Your Name August 27, 2020 Customer Experience, Human Resources, Public Relations, Social Media What customers really want when they complain, is to feel heard.
Scott Stratten August 27, 2020 Ethics, Customer Experience, Entrepreneurship, Human Resources, Leadership, Marketing, Public Relations, Sales, Online Reviews How NOT to Respond to a Yelp Review Scott Stratten August 27, 2020 Ethics, Customer Experience, Entrepreneurship, Human Resources, Leadership, Marketing, Public Relations, Sales, Online Reviews Bad reviews are NOT a social media problem - they are a business problem you should solve.
Your Name August 27, 2020 Customer Experience, Human Resources, Marketing, Sales Caring About Your Customer Service Screw Ups Your Name August 27, 2020 Customer Experience, Human Resources, Marketing, Sales Own your mistakes and use them as an opportunity to be awesome.
Your Name August 27, 2020 Customer Experience, Human Resources, Marketing, Sales The Three Billion Dollar Cleaning Man Your Name August 27, 2020 Customer Experience, Human Resources, Marketing, Sales To improve your bottom line, you have to focus on your front line.
Your Name August 27, 2020 Customer Experience, Entrepreneurship, Email, Human Resources, Marketing, Public Relations, Sales Checking the Pulse. Stop, Start, Continue. Your Name August 27, 2020 Customer Experience, Entrepreneurship, Email, Human Resources, Marketing, Public Relations, Sales Let your markets’ concerns be your problem.
Your Name August 27, 2020 Customer Experience, Human Resources, Marketing, Sales Our "Right-handed" Chair. Your Name August 27, 2020 Customer Experience, Human Resources, Marketing, Sales Customers don't see silos.
