Scott Stratten August 27, 2020 Ethics, Customer Experience, Entrepreneurship, Human Resources, Leadership, Marketing, Public Relations, Sales, Online Reviews How NOT to Respond to a Yelp Review Scott Stratten August 27, 2020 Ethics, Customer Experience, Entrepreneurship, Human Resources, Leadership, Marketing, Public Relations, Sales, Online Reviews Bad reviews are NOT a social media problem - they are a business problem you should solve.